"Your one source for design, technical support & sales-related services"

 

Technology Design & Support Services (TDSS)...

... Primarily began as a "B-2-B" service provider with a special focus on assisting the consumer & high-end audio manufacturing industry. Being technology-based and with many years of hands-on experience, along the way we developed a number of innovative solutions to assist our clients in addressing the problems that frequently plague many of today’s modern audio products. Although recent product offerings are often superior to similar products of the past in the way of reduced size, increased electrical efficiency and user features, etc., the complex technologies that have made possible these advancements carry with them a whole new set of unique issues that work to limit their potential for even greater performance - particularly in the areas of reliability, EM noise radiation/environmental contamination and/or sonic performance.

In addition to our manufacturing clients, we realize that there are a great many audio enthusiasts & professionals alike that might also find our innovative methods for improving product performance to be of considerable value. In response to their unending quest and desire for improved audio system performance we have now extended our offerings to consumers in the high-end and professional audio markets as well.

Therefore, whether you happen to be a manufacturer looking to improve the reliability, radiated EM noise performance or sound quality of your products, or simply an audio enthusiast/professional in search of sonic nirvana, please take a moment to check out the unique, science-based performance enhancing solutions that we have to offer at the following section of our website:

Audio Equipment Upgrades & Repair

For The Audio Manufacturer:

Many small manufacturers have entered the audio market in recent years, and in many cases these small start-up organizations or low-to-moderate scale manufacturers find they have their hands full just developing & bringing products to market, maintaining inventory, advertising and filling orders. As a result, peripheral tasks such as RMA/Warranty repair service, Customer Service & Technical Support inquiries, etc. can become such a big drain on their time that levels of production & sales and/or product quality may become negatively affected.

Also among the occasional or part-time needs these companies struggle to meet are those of Engineering & Design, Technical Writing, CAD drawings, Web Development, and low quantity Warehousing & Product Distribution (offshore manufacturers in particular). In an effort to help meet the above needs, TDSS was formed and an experienced team was assembled. Our staff’s 70+ years of cumulative experience in all-things audio and audio product manufacturing positions us to not only anticipate & meet the needs of the small audio manufacturer, but by diversifying our resources across a number of clients we are able to provide assistance to each of them at very affordable rates. In order to best meet your needs we have established three teams, with each group focusing on the following areas of service & expertise:

Customer Service Team

  • Knowledgeable RMA/Warranty & Product Repair Service
  • Live Customer Support, Call Center service and Helpdesk administration
  • Customer contact options include Call Center Service, e-mail and/or your own, customized online Helpdesk Support System
  • Experienced staff available for assisting your customers with Technical Support questions & product inquiries
  • Low quantity product warehousing and distribution to your USA dealers and/or direct-sales customers

Web & Marketing Team

  • Technical Writing – Website Product Descriptions, User Manuals, Advertisement
  • Website Development, Maintenance & SEO
  • Website Hosting & Maintenance
  • E-commerce system setup & maintenance including Shopping Cart & Payment Gateway development
  • Amazon & E-Bay experienced - account setup and maintenance w/ Inventory
  • Customized Helpdesk development

Engineering Team

  • Electro-acoustic design services (loudspeakers & headphones) including 2-D layout, prototype development, computer-based circuit modeling and prototype system measurement & documentation
  • RF mitigation services for improved product performance and/or meeting FCC Class B Certification requirements
  •  Custom Equipment Upgrades to help meet your customer’s specialized requests
  •  A well supplied electronics and electro-acoustics laboratory
  •  Full 3-D CAD renderings from your 2-D drawings
  •  Prototype construction & testing
  • OEM Service Contacts - Includes low volume part fabrication via local vendors or full production services via off-shore OEM manufacturers

 

All of the above are available on an individual or reoccurring basis, with graduated levels of monthly service fees ranging from a minimum of $500.00 on up to whatever level meets your needs and desires. Please feel free to contact us and inquire, as we would be more than happy to assist you. We can develop a suite of services to be provided on a monthly basis, or we can put together an information package including associated costs for helping you with your one-off project. Whatever the need, let us see if we can help lighten the excess burden so that you can stay busy doing what only YOU - THE INNOVATORS ... can do.